Real humans, not bots
Contact GuardianTV
Support runs 24 hours a day, 7 days a week, 365 days a year — including every UK bank holiday. Under 2 minutes on WhatsApp, within 24 hours by email.
What to include in your message
The team resolves most issues in a single exchange when the message includes four things:
- Your device — Firestick, Android TV box, Samsung/LG smart TV, iPhone, iPad, Windows, Mac, MAG or Enigma2.
- The app you’re using — IPTV Smarters, TiviMate, our web player, VLC, or something else.
- What happens — nothing loads, one channel freezes, everything buffers at peak time, the guide is empty.
- When it started — first-time setup, or something that used to work.
Before you message: quick fixes
A large share of “IPTV is broken” reports resolve in under a minute:
- Restart the app fully, then the device — not just the app.
- Try an ethernet cable instead of Wi-Fi to rule out interference.
- Run our streaming speed test.
- Try a different feed of the same channel in the player’s control strip.
- Check the FAQ and setup guides.
Press, partnerships and rights holders
Media enquiries and partnership proposals: email support@guardiantv.net with “Press” or “Partnership” in the subject line.
Copyright owners requesting removal of a listing should follow the process on our DMCA page, which sets out exactly what a valid notice needs and how quickly we act.